Shipping and Returns
Subject to availability and receipt of payment, orders will be processed and delivered within 2 – 5 working days.
All orders will be dispatched via our delivery partners.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Returns and Refunds Policy
The provision of goods and services by Revive Lab SA is subject to availability. In cases of unavailability, Revive Lab SA will contact you with options.
An order can be cancelled if payment for the order has not been made yet by the customer. Once payment has been made for an order by the customer, the order can only be cancelled at Revive Lab SA discretion and only before the order has been dispatched by Revive Lab SA
If a product is damaged or broken when you receive it, you must inform Revive Lab SA within one working day of receiving it with images accompanying the notification. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we are unable to assist with a credit for the product.
If you receive the wrong product you must contact Revive Lab SA within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the ‘wrong’ product for the one actually ordered on our account.